Welcome to the Shipping & Delivery section of Velo-S4. Here you will find all information regarding delivery times and shipping methods for our products.
1. Delivery Time
Our products are delivered within 4–7 business days from order confirmation, unless affected by stock availability or courier delays.
Business days are considered from Monday to Friday, excluding public holidays.
2. Shipping Method
We use DHL as our official courier to ensure safe and timely delivery. Each order will receive a tracking number provided by DHL to monitor the shipment status.
3. Shipping Costs
Shipping costs are displayed during checkout and vary depending on the destination and package weight. Any promotions or free shipping offers will be clearly indicated on the website.
4. Delays and Delivery Issues
- Any delays caused by DHL or logistical issues will be promptly communicated via email.
- Velo-S4 is not responsible for delays due to force majeure or unforeseen events.
- If a package is lost, please contact our customer service immediately at info@velo-s4.com.
5. Important Information
Please ensure that the shipping address provided is complete and accurate. Incorrect addresses may result in delays or failed delivery.
For further information or questions about shipping, please contact our customer service at: info@velo-s4.com.