Welcome to the Returns & Exchanges section of Velo-S4. Here you will find all the necessary information on how to return or exchange a product.
1. Return Policy
Customers may return products within 14 days from the date of delivery, provided that the items are unused, in their original packaging, and in perfect condition.
2. Exchange Policy
Exchanges are possible if the product is defective, damaged, or incorrect. In such cases, please contact our customer service immediately at info@velo-s4.com to arrange the exchange.
3. Return Shipping
Return shipping costs are generally the responsibility of the customer, unless the product is defective or the return is due to our error. We recommend using a tracked courier service for returns.
4. Refunds
Refunds will be processed to the original payment method within 14 days after we receive the returned product. The refund includes the product cost, but not the original shipping charges, unless otherwise specified.
5. Steps to Initiate a Return or Exchange
- Contact our customer service at info@velo-s4.com with your order number and reason for return/exchange.
- Follow the instructions provided to send back the item.
- Once we receive and inspect the item, your refund or exchange will be processed promptly.
6. Important Information
Please ensure that the returned items are securely packaged to prevent damage during shipping. Velo-S4 is not responsible for items lost or damaged during return transit.
For any further questions regarding returns or exchanges, please contact our customer service at: info@velo-s4.com.